Return Policy

Last Updated: December 5, 2025

At Personalgrstudio, we are committed to your satisfaction. This Return Policy outlines our procedures for returns, exchanges, and refunds for both our design services and products.

1. Design Services

Consultation Services

Initial consultation fees are non-refundable once the consultation has been completed. If you need to cancel or reschedule your consultation, please provide at least 48 hours' notice to avoid the consultation fee.

Design Projects

For comprehensive design projects:

• A deposit is required upon signing the service agreement
• The deposit is non-refundable once work has commenced
• If you wish to cancel after work has begun, you will be charged for work completed up to the cancellation date
• Cancellation must be provided in writing

Changes to Project Scope

Changes to the agreed project scope may result in additional fees. We will provide a revised proposal for your approval before proceeding with any changes.

2. Product Returns

Return Eligibility

Products purchased through Personalgrstudio may be returned within 14 days of delivery, subject to the following conditions:

• Items must be unused and in their original condition
• Original packaging must be intact
• Proof of purchase must be provided
• Items must not be custom-made or personalized

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or bespoke furniture and accessories
• Items marked as final sale or clearance
• Upholstered items that have been used
• Items damaged due to misuse or negligence
• Products without original packaging or tags

Return Process

To initiate a return:

1. Contact us within 14 days of receiving your item
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided

3. Exchanges

We accept exchanges for items of equal or greater value. If exchanging for an item of greater value, you will be charged the difference. If the replacement item is of lesser value, we will refund the difference.

Exchange requests must be made within 14 days of delivery and are subject to product availability.

4. Refunds

Refund Processing

Once we receive and inspect your returned item, we will:

• Send you an email confirmation of receipt
• Process your refund within 5-7 business days
• Refund the amount to your original payment method
• Send you a notification once the refund is processed

Refund Amount

Your refund will include:

• The product purchase price
• Original shipping costs (if item is defective or incorrect)

Your refund will not include:

• Return shipping costs (unless item is defective or incorrect)
• Any fees charged by your payment provider

Partial Refunds

Partial refunds may be granted for:

• Items with obvious signs of use
• Items not in their original condition
• Items with missing parts not due to our error
• Items returned more than 14 days after delivery

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon receipt
• Provide photographs of the damage or defect
• Do not discard the packaging
• We will arrange collection at no cost to you

We will offer:

• A replacement item at no additional cost
• A full refund including original shipping costs
• Repair or restoration (if applicable)

6. Incorrect Items

If you receive an incorrect item, please contact us within 48 hours of delivery. We will:

• Arrange collection of the incorrect item at no cost
• Ship the correct item to you immediately
• Cover all shipping costs associated with the error

7. Shipping and Return Costs

Customer-Initiated Returns

For returns initiated due to change of mind or preference:

• Customer is responsible for return shipping costs
• We recommend using tracked and insured shipping
• Risk of loss during return shipping is borne by the customer

Company-Initiated Returns

For returns due to damage, defect, or error on our part:

• We will cover all return shipping costs
• We will arrange collection at your convenience
• You will receive a full refund including original shipping

8. Large or Heavy Items

For furniture and large items:

• Special return arrangements may be required
• Additional fees may apply for return shipping
• Contact us before attempting to return large items
• We will provide specific instructions for safe return

9. Custom Orders

Custom-made items are created specifically to your specifications and cannot be returned unless:

• The item is defective or damaged
• The item does not match the approved specifications
• There was an error in production

Please review all specifications carefully before approving custom orders.

10. Cancellation Policy

Service Cancellations

You may cancel design services by providing written notice:

• More than 7 days before start: Full refund of deposit
• 3-7 days before start: 50% refund of deposit
• Less than 3 days before start: No refund
• After work has commenced: Charged for work completed

Product Order Cancellations

Product orders may be cancelled:

• Before shipping: Full refund
• After shipping but before delivery: Subject to return policy
• Custom items: Cannot be cancelled once production begins

11. Contact for Returns

To initiate a return or if you have questions about our return policy, please contact us:

Personalgrstudio
7 Walwyn Rd, Chasty
United Kingdom
Phone: +44 70 6482 9960
Email: info@personalgrstudio.cv

Our customer service team is available Monday-Friday, 9:00-18:00, and Saturday, 10:00-16:00.

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.